When should I report a claim?

It’s important that any claim — or incident that could result in a claim — is reported to us as soon as possible. This includes if you, or one of your employees, becomes aware of a legal claim being made against you, or discovers a problem that could result in a legal claim (regardless of whether anyone outside your organisation knows about it).

It also includes where you, or one of your employees, have received a written or verbal complaint. Even if you’re unsure, it’s better to let us know!