You can make a claim from your online customer account. Simply log in and go to Make a Claim section, where you can provide as much detail as possible about your claim, including a crime reference number (if applicable), the date of loss or claim made against you, type of claim and its detailed description.
You can also attach any relevant supporting documentation like proof of loss, proof of purchase, a letter of demand or a statement of claim.
Once you submit a claim, our team will get in touch with you as soon as possible.
For more info, read our guide on what information is needed to make a claim.